Contact made easy

If you are a Railion customer, your personal adviser and contact person will deal with your affairs and is always there to help you. If you would like to become a customer, please talk to New Customer Services and you will be given the information you need at once. Or you can ask us to make you an offer on the spot.

Inquiries and orders

You can place orders with us through the CustomerServiceCenter, who will give you comprehensive information about freight cars and transport. Just send your order by fax, e-mail or over the internet. You can also place a transport order by EDI.

Execution, monitoring and complaints

The CustomerServiceCenter will tell you just where your shipment is, and whether anything out of the ordinary has occurred. At the CSC you can get comprehensive information about the current status of your transport and the delivery of your goods to the customer.

Your benefits at a glance

• Single service number (telephone and fax) for all services at local rates, available 24 x 7.
• Easy and convenient access to all service and logistics facilities.
• Defined and monitored processes from your first inquiry through to after-sales service.
• Processing of your order within defined times.
• Coordination of national and international transports. Central monitoring of transport progress and the status of your goods. If a delay does occur, the CustomerServiceCenter will see about finding a solution to the problem immediately.
• Rapid and efficient information about transport status, proactive reporting of delayed transports on selected routes.
• Electronic data exchange via internet and EDIFACT.